Shipping & Returns Policy
Straight answers about delivery, returns, and what to do if something goes wrong. If you need help, we are here.
Processing Time
Every piece is made to order. Production takes 3–7 business days. You will receive a confirmation email as soon as your order is placed and a second email with tracking once it ships.
Shipping Options
| Method | Delivery | Cost |
|---|---|---|
| Standard Domestic | 5–7 business days | $9.99 |
| International | Varies by country | Calculated at checkout |
US shipping is a flat $9.99 at checkout. Standard US shipping takes 5–7 business days after production. Delivery windows are estimates and begin once your order has been handed to the carrier. Remote locations may take an additional 1–3 days.
Order Tracking
A tracking link is emailed automatically once your order ships. You can also track your package directly through your carrier using the tracking number provided. If you did not receive a tracking email after 7 business days of production, check your spam folder or contact us and we will resend it.
Returns & Exchanges
Free size and color exchanges within 30 days of delivery. Items must be unworn and unwashed with tags attached.
Email info@ingodiflex.com with your order number and the size or color you want — we'll send a prepaid return label and ship the replacement free once it's on its way back. Misprints or defects are replaced free.
Refunds
Because every piece is made to order, we don't offer refunds for change of mind; if a replacement can't be made, we refund the item to your original payment method.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us immediately at info@ingodiflex.com with your order number and a photo. Misprints or defects are replaced free. If a replacement can't be made, we refund the item to your original payment method.
We ship across the United States and to select international countries — available countries and rates are shown at checkout. Domestic orders ship with USPS, UPS, or FedEx. Customs fees and import duties are the responsibility of the recipient.
We process orders quickly. If you need to change or cancel, contact us within 2 hours of placing your order. After that, we cannot guarantee changes but will do our best to help.
If your tracking shows no movement for 7 days (domestic) or 14 days (international), reach out and we will open a claim with the carrier. If confirmed lost, we will replace or refund your order.
Because every piece is made to order, we don't offer refunds for change of mind; if a replacement can't be made, we refund the item to your original payment method.
Email info@ingodiflex.com with your order number and the size or color you want — we'll send a prepaid return label and ship the replacement free once it's on its way back. Misprints or defects are replaced free.
Still have questions? Reach out and we will get back to you within 24 hours.